FAQ

Q1:What’s your payment term ?

A:Our normal payment term is 50% as deposit, balance before loading.We accept T/T,Western Union…
Q2: What’s your delivery time ?
A:It is based on the quantity you order. But normally, our production time is 7 to 20 working days.
Q3: Does your product have any certification ?
A:Yes, our products comply with Eu standard. But for indoor & outdoor playground, we don’t have certificate for every model. And most playground is customized. So the certificate is always applied by our client considering the cost.
Q4: How can I get satisfied playground equipment?
A: Please provide us a CAD file or a simple drawing, the play area with precise dimensions, theme and color you prefer, etc. Our engineer will provide us design sketch according your information, and will revise until you satisfied.
Q5: Is it difficult to install? Do you have installation manual? Or do you send your own workers over to help install the playground? What’s the cost?
A:For the small indoor playground, it’s easy to install. The installation manual will be sent when the playground is completed.
If you found it’s difficult to install, just tell us. We will be glad to be at your service, the installation cost will be stated clearly in our sales contact if you need it.

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